Return & Warranty Information

All items come with a lifetime warranty.

Customers may return any item within 14 days of receiving it for a full refund. Returns must be in original condition and include a Return Merchandise Authorization (RMA). Buyer acknowledges that Clifford Auto Parts’ liability is limited to the original purchase price of the item. The Seller is not responsible for any injury, damage, or incidental loss resulting from the use or misuse of the item.

The lifetime warranty shall be void if an item is returned with any signs of:

• Burnt Components
• Physical and/or Water Damage
• Misuse and/or Abuse
• Modifications, Opened, Tampered with, and/or used for any purpose not originally intended
• Vehicle is involved in a collision
• Security Seal is removed, broken and/or damaged

Buyer must activate warranty within 20 days of receipt to be valid. After one claim, the warranty is exhausted.

By completing a purchase, the customer agrees to all terms outlined in this Return & Warranty Policy.

Returns:

Returns will be processed in the order received and may have a greater handling time than order processing.

Customers may return any item within 14 days of receiving it for a full refund. Returns must be in original condition and include a Return Merchandise Authorization (RMA).

Returns requested after the 14-day refund window may be eligible for exchange or store credit, subject to inspection

Unless otherwise expressly provided, in-store credit is subject to the return fees when the unit is free of defect which shall be determined solely by Seller.

NO replacement shall be issued until receipt of return.

Condition:

Returns must be in original condition

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage and water damage.

Seller expressly reserves the right to require a Buyer to return an alleged faulty/defective unit to Seller at the Buyer’s expense for testing prior to replacement.

Authorization:

Returns must be accompanied by a Return Merchandise Authorization (RMA)

Unauthorized returns will not be processed and will be held for no more than 45 days after receipt.

After 45 days, if an unauthorized return is not claimed or accompanied by an RMA, Seller reserves the right to maintain possession of the unclaimed/unauthorized return.

Fees:

Returns that are deemed not to be faulty are subject to a 20% restocking fee.

Returned programmed items are subject to an additional $85 non-refundable programming fee.

If Buyer purchased keys, the return is subject to an additional $90 non-refundable key fee.

All items are OEM/Refurbished and Seller will NOT reimburse any fees a Buyer expends in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc.